ProWake Refund Policy

At ProWake, we are dedicated to ensuring you have the best shopping experience. Please note the following policy regarding refunds, exchanges, and store credits:

• No Refunds: ProWake does not offer refunds on any purchases.
• Exchanges: If you need to exchange an item for a different size, style, or product, we’re happy to assist. Items must be returned in their original condition, unused, with all tags attached, and within 21 of purchase.
• Store Credits: If an exchange is not suitable, we will issue a store credit for the value of the item. Store credits do not expire and can be used for any future purchases.

Additional Information:

• Proof of purchase (receipt or order confirmation) is required for all exchanges or store credit requests.
• Shipping fees are non-refundable, and return postage is the responsibility of the customer. If a replacement item is sent out, a new shipping fee may apply.

For assistance, please contact us at goldcoast@prowake.com.au.

Thank you for choosing ProWake and for understanding our policy!