Shipping, Returns and Warranties
Most products comes with a limited 12-month manufacturers warranty. This does not cover damage to the product if you've used it in a manner that the product wasn't designed for (like hitting sliders with a non-grind-base board, for example).
For specific warranty information on individual items please call 1300PROWAKE.
Need to make a warranty claim? All warranties are handled by us on your behalf. To begin the process of a warranty claim please call 1300PROWAKE or click below.
Returns & Refunds
All products sold online can be returned within 21 days of you receiving it and we'll exchange it for a different size and/or colour, if available. We'll send you your exchange for free, you just need to get the product back to us in the exact same condition you received it (unopened, not worn/ridden, not damaged). Returns can also be converted to store credit.
We do not offer refunds for returned items. Store credit or exchanges only.
To lodge a return, please call 1300PROWAKE or click below.
Shipping Info & Delivery Estimates
Free Shipping Australia-wide*
We offer free shipping on all items* Australia-wide (including Tasmania!) – so now it is even cheaper to buy with us online! We deliver our goods via Startrack Express Road & Air Freight, meaning you will generally receive your goods within 1 to 5 business days – just in time to enjoy your new equipment on the weekend.
*Free shipping applies to orders over $99 to an Australian delivery address - unless otherwise noted. Free Shipping does not apply to boats or boat parts.
Track Your Shipment
Once your item has shipped you will receive an email with a "Tracking Number" link in it. This will allow you to track the progress of your shipment and see an estimated time of arrival. Please note that tracking numbers can take up to 48 hours to appear in the online tracking systems. If you have not received a connote / tracking number once your order has been invoiced, please call us on 1300PROWAKE.
Shipping insurance is automatically included on all shipments except on shipments of boat parts and delivery of boats. Insurance can be offered on boat parts at an additional cost.
Receiving Your Shipment
It is important to give an delivery address where someone is present to sign and receive your goods. StarTrack will not leave your parcel if the delivery address is unattended. We do NOT ship to PO Boxes.
Delivery times will often vary depending on the items you have ordered, the quantity you have ordered, stock availability, public holiday interruptions, and so on. Presuming that your order can be fulfilled immediately (i.e. product is in stock in our warehouse and doesn't need to be backordered with the supplier) then you can expect your goods to ship the same or next business day. Once shipped your order will take between one and seven business days to arrive depending on your location.
Important to Consider
The times shown below are not guaranteed, "days" refers to business days and exclude weekends and public holidays. Times shown are from date of shipment not from date of purchase. Times shown assume that shipment is being sent from ProWake Gold Coast warehouse. "Next Day" and all other times shown are based on your order being placed before 1:00PM AEST on the relative day and that all items are on-site and in stock. For more information regarding delivery times please call us on 1300PROWAKE.
|If your order contains…||Major Eastern Cities||All Other Major Cities & Regional Qld, NSW, Vic||All Other Regional Areas|
e.g. Wakeboards, Boots, Skis, etc
|1 – 2 Days||2 – 3 Days||3 – 6 Days|
Small Items Only
e.g. Vests, Clothing, Handles/Ropes, etc
|Next Day||1 – 3 Days||2 – 4 Days|
|If your order contains multiple items we will usually ship the entire order as one unit. So if you've ordered a vest and a wakeboard, then reference the "Large Items" row above.|
|Pre-order items will ship as soon as stock becomes available. For the latest estimates see prowake.com.au/pages/preorder-schedule.|
|Backorder items will take an extra 1 – 2 days to ship, provided the item can be readily sourced from our supplier network.|
|*Above are estimates only for your convenience. "Days" are business days. Days indicated begin from when your order is shipped, not when your order is placed.|